Other eSIM issues

If the connectivity issue persists, you will likely need changes to your eSIM from our system. To troubleshoot and resolve the connectivity issues, please submit a support ticket to support@appintheair.com so that we can work with our partners to investigate the case. To expedite the support process, please include the following information in your ticket

• Your ICCID
• Your current country
• Your device OS
• Your device model (optional)
• Other notes (optional)
• Attached files, e.g., screenshots (optional)