If you need to request a refund for your eSIM purchase, please use the following link: Refund Request. This will direct you to the appropriate form to submit your refund request.
What information do I need to provide for a refund request?
When filling out the refund request form, be sure to include all required information, such as the email associated with your purchase and the reason for your refund request. Accurate and complete information will help us process your request more efficiently.
How long does it take to process a refund?
Refund processing times can vary, but typically it takes between 5-10 business days from the time your request is received and approved.
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