If you have successfully imported flights from your connected e-mail in the past but now the process stopped, check/try next steps:
- Does the sender or e-mail format change? Although we try to support many ticket formats, some of them might not be under our radar. If the ticket type changed or you have a new sender (airline/company which send tickets to you), enter its email in this form, and we will try to support it in the future.
- Try to re-connect your account. This would refresh the connection and import can start again. After you re-connect your account, wait for a while (up to 1 hour).
If you still experience some issues, let us know via feedback option in the app's settings.