If you have successfully imported flights from a connected email in the past, but now the process has stopped, check/try the following steps:
- Has the sender or format of the email changed? While we try to support many ticket formats, some may not be on our radar. If the ticket type has changed, or if you have a new sender (the airline/company that sends you tickets), enter their email in this form, and we will try to support it in the future.
- Try reconnecting your account. This will refresh the connection, and the import may start again. After reconnecting your account, wait a while (up to 1 hour).
If you are still having problems, let us know via the feedback option in the app settings.