We will always try to help you solve your problems. Let us know the details at firstname.lastname@example.org. Include your flight itinerary, flight dates, when you purchased it, your reservation number (PNR), and any other information you feel necessary. It would also be a good idea to include your ticket so that we can access all information regarding your contract with the carrier.
We'll be sure to contact the airline or online travel agency and help in any way we can.