The tickets were charged twice to my credit card

Large banks often have duplicate payments. Did you pay for your ticket with an airline credit card? In this situation, the funds would have been pre-authorized by them. In the case of a travel agency, they are an outside observer, and since their hands are "tied," they can only advise you to contact the airline or financial institution.

The payment procedure is as follows:

1. When you book a ticket, the airline locks funds in your account to the value of the ticket. An individual authorization code is assigned to the transaction. The funds are in your account but are not available for use.
2. After 2-4 days, the airline sends a second request to the bank to debit the funds. Here they duplicate the amount and use the same authorization code so that the funds that were originally authorized are not debited again from the account.
3. The bank then transfers that amount to the airline, and the transaction appears on your bank statement as completed.

We can probably assume that in this case, the bank ignored the authorization code for the original amount and blocked the same amount again. Unfortunately, this still happens.

To correct the error and release the funds, you need to contact your bank and explain the situation. Ask them to check the authorization codes for the two payments. If our assumption is correct, then one transaction will be correct and the other will be incorrect. Make sure the bank has canceled one of them!

Sometimes, double deductions occur for the same authorization code, which is also an error by the bank. Therefore, in addition to referring to the authorization code, it will be necessary to compare transaction dates.

Typically, bank employees will quickly find such errors and begin the process of unblocking the funds in your account. We hope that this is the only time you will have to face this kind of trouble!