Check whether push notifications are allowed in your app. On iOS, go to Device Settings > Notifications > App in the Air > "Allow notifications" should be enabled. If you don't see App in the Air in the app list, go to App in the Air > Trips screen > Select any upcoming flight > Open the Alerts widget > View > Enable alerts and allow them.
Verify that you have alerts turned on for this flight: Open the alert widget on Flight Feed > View > Enable alerts and allow them.
Check your alert settings. You can read more about alert settings in this article.
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